Our Commitment
Client Charter
Plain-language commitments to transparency, equal service, and client-first decision making.
Why This Charter Exists
Real estate transactions involve significant money and trust. You deserve to know exactly how your agent will handle conflicts, fees, and decisions that affect your outcome.
This Client Charter documents our commitments in plain language, no legal jargon, no hidden clauses. These are the standards we hold ourselves to, and the standards you can hold us accountable for.
Full-service residential real estate firm. Peer to Keller Williams, Compass, Allen Tate. Lean in size, global in reach. Premium technology. Privacy-first options.
Our Eight Commitments
Clear principles that guide every client relationship.
Equal Service Standards
Every client receives the same level of attention, analysis, and advocacy, regardless of transaction size. A first-time buyer gets the same service quality as a multi-million dollar client.
Our Commitment:
We do not tier our service based on price point.
Full Transparency
All fees, commissions, and potential conflicts are disclosed upfront and in writing. No hidden costs, no surprise charges, no undisclosed relationships.
Our Commitment:
You will never be surprised by what you pay or why.
Commission Clarity
Our commission structure is competitive with national brands and explained in plain language during our initial consultation. You'll receive written documentation of all costs before making any commitment.
Our Commitment:
You'll understand exactly what you're paying for.
Dual Agency Disclosure
We prioritize your interests and will decline dual agency representation when it could compromise your position. If dual agency is unavoidable, you receive full disclosure and understand all implications.
Our Commitment:
We will never represent conflicting interests without your informed consent.
In-Network Buyer Management
When we present offers from buyers in our network, we disclose the relationship immediately. Sellers always have final decision authority, and we never pressure toward buyers who benefit us.
Our Commitment:
Your decision, your terms, always.
1031 & Investor Conflict Protocols
For 1031 exchanges and investment transactions, we disclose any properties we have interest in, any relationships with exchange facilitators, and any potential conflicts. We recommend independent verification.
Our Commitment:
Your investment decisions are protected from hidden conflicts.
Client-First Decision Rules
We advise you to walk away from deals that don't serve your interests, even when walking away costs us a commission. Our job is to give you the best advice, not the most profitable advice.
Our Commitment:
We will tell you the truth, even when it's not what you want to hear.
Documentation & Records
Every significant communication, decision, and disclosure is documented. You receive copies of all relevant documents, and we maintain records for your protection.
Our Commitment:
If it matters, it's in writing.
Common Questions
How does Citadel Cofield handle dual agency situations?
We prioritize client interests and will decline dual agency representation when it could compromise your position. If dual agency is unavoidable, we provide full disclosure and ensure you understand all implications before proceeding.
Are smaller transactions treated differently than luxury deals?
No. Our Client Charter guarantees equal service standards regardless of transaction size. A first-time buyer receives the same attention, analysis, and advocacy as a multi-million dollar client.
How do you manage conflicts of interest with in-network buyers?
We disclose all potential conflicts upfront, including any relationship with prospective buyers in our network. Sellers always have the final decision on offers, and we never pressure clients toward buyers who benefit us.
What is your commission structure?
Our commission structure is transparent and competitive with national brands. We discuss fees upfront during our initial consultation and provide written documentation of all costs before you commit.