Onsite coverage · Charlotte NC & SC
Onsite sales coverage for new home communities in Charlotte, NC and SC
Citadel Cofield staffs builder models and sales offices with licensed brokers across Charlotte and the surrounding North Carolina and South Carolina counties. Weekday hours, weekends, grand openings, or a gap while you hire. You choose the scope.
Hours, staffing, and compensation are set in a written coverage plan before anyone opens your model. Commission is negotiable.
The offer
Licensed coverage for your model and sales office
Each item is defined in the written coverage plan for that community.
Scheduled coverage
Model and sales office hours staffed to a written schedule for weekdays, weekends, or both, sized to your traffic.
Event and launch coverage
Extra staffing for grand openings, phase releases, and builder events, planned with your team ahead of the date.
Gap coverage
Short-term coverage while you recruit or while your onsite consultant is on leave, with a written start and end date.
Your sales process, followed
We work from your scripts, pricing sheets, lot maps, and contract procedures. Pricing, incentives, and contract terms stay your decision.
Consistent visitor treatment
Every visitor gets the same information and the same process, in line with Fair Housing law. We describe the community by its facts and your approved materials.
Follow-up and reporting
Visitor traffic, registered agents, and follow-up status logged in the system you use, with a written report on a cadence you set.
Who it is for
Production builders with models in Charlotte, NC and SC
- Production builders with an open model or sales office in Mecklenburg or the surrounding NC counties.
- Builders with communities on the South Carolina side of the Charlotte market, including York and Lancaster counties.
- Divisions opening a new community that need coverage before a full onsite team is hired.
- Communities with weekend or seasonal traffic that does not justify another full-time hire.
- Builders covering a staffing transition, leave, or a close-out phase.
How engagement works
Coverage plan, disclosure, staffing, then doors open
The plan is written before anyone works your sales office.
- 01
Traffic and goals review
You share the community, your current hours, traffic patterns, and what you need covered. We ask about your sales process and the systems you use.
- 02
Written coverage plan
We send a written plan with the hours, the event dates, the duties onsite, and the reporting format. You mark it up until it matches what you need.
- 03
Disclosure at the sales office
We agree in writing how our role is disclosed. Visitors are told in writing that we represent the builder at that community before any discussion of price or terms, and Commission-required agency disclosures are delivered and documented.
- 04
Staffing discussion
We name the licensed brokers who will cover your office, confirm NC or SC licensure for the community, set backup coverage, and plan any training on your product and process. Every assignment is supervised by Carnarri Cofield, broker-in-charge.
- 05
Signed agreement
Scope, schedule, compensation, term, and termination are set in a signed agreement for the community. Commission is negotiable, and the terms are in writing before the first shift.
- 06
Coverage and review
Coverage starts on the agreed date. We review the plan with you on a set schedule and adjust hours as traffic changes.
See the work
Pages we already publish
We already write about Charlotte new construction for buyers. These pages show how we explain a community, the registration process, and the questions buyers bring to a sales office.
- Charlotte builder registration policies · how registration works, builder by builder
- Builder sales team vs buyer's agent · how we explain each role to buyers
- NC and SC new construction communities · grouped by county and city
- About Carnarri Cofield, broker-in-charge
Questions builders ask
Straight answers
- Are your onsite brokers licensed?
- Yes. Everyone who covers a sales office for us holds an active real estate license for the state the community is in, and works under broker-in-charge supervision.
- Can you cover weekends only?
- Yes. Coverage is sized to the community. Weekends only, set weekdays, event days, or a short gap period are all options in the written plan.
- What if a buyer who visits already works with Citadel Cofield as their agent?
- At a community where we represent the builder, we represent the builder only. A buyer we already represent who wants that community is told in writing and referred to an outside brokerage for that purchase. Buyers who visit without an agent are customers and are told our role in writing before any discussion of price or terms.
- What does onsite coverage cost?
- Compensation is negotiable and is set in the written agreement for each community. We do not publish a standard rate.
Next step
Need coverage at a model or sales office?
Send us the community, your current hours, and the coverage you need. We will come back with a written coverage plan for you to review. Talk to us.
Prefer email? carnarri@citadelcofield.com · (980) 272-8547
More for builders
- For Builders hub · all builder services
- Listing coverage in Charlotte · MLS entry and upkeep
This page describes how Citadel Cofield works with builders. It is not legal advice. Agency relationships are set in writing, and North Carolina Real Estate Commission rules apply, along with South Carolina Real Estate Commission rules on SC communities. Read our agency disclosures.
Citadel Cofield is a licensed real estate brokerage in North Carolina (NC Firm License C31339) and South Carolina (SC Firm License 23860). Broker-in-charge: Carnarri Cofield. Commission is negotiable and is not set by law. Services, scope, and compensation are set in a written agreement for each community. Equal Housing Opportunity.